Cancellation and Return Policy
1. Cancellation of Training Course Registration
a. Right to Cancel
You have the right to cancel your registration for a training course. Specific details related to the cancellation process are as follows:
- 14-Day Right of Exchange and Return: Under the Consumer Protection Act, you have a 14-day right to exchange or return a training course registration.
- Notification Requirement: If you wish to cancel your registration, please contact us at info@ifbbacademynordic with your name, contact details, and reason for cancellation.
- Non-Refundable Online Products: Online products such as online training courses or video recordings are not eligible for a refund.
b. Refund Process
If applicable, refunds will be processed to the original payment method used during registration. Please allow a reasonable time for the refund to appear in your account.
2. Return of Physical Products
If you have purchased physical products from us and wish to return them, the following conditions apply:
- Return Condition: The products to be returned or exchanged must be in their original packaging and in good condition.
- Contact for Return Instructions: Before returning products, please contact us at info@ifbbacademynordic for specific return instructions.
- Refund Process: Upon receiving the returned products and verifying their condition, we will process the refund to your original payment method.
3. Exceptions and Limitations
Certain products and services may be subject to additional terms and conditions or exceptions to this policy. Any such exceptions will be clearly stated in the product or service description.
4. Changes to this Policy
We reserve the right to modify this Cancellation and Return Policy at any time. Any changes will be posted on this page with an updated revision date.
5. Contact Us
For any questions or concerns related to this policy or to initiate a cancellation or return, please contact us at info@ifbbacademynordic or use the contact information provided on our Contact Us page.