1. Seller and order
Courses and digital products are sold by VI Coaching Oy. An order is formed when payment or an approved payment commitment is confirmed and an order confirmation is supplied.
Cancellation and Return Policy
1. Cancellation of Online Education Course Registration
a. Right to Cancel
You have the right to cancel your registration for an online education course. Specific details related to the cancellation process are as follows:
- 14-Day Right of Exchange and Return: Under the Consumer Protection Act, you have a 14-day right to exchange or return a training course registration if the course has not started.
- Notification Requirement: If you wish to cancel your registration, please get in touch with us at info@ifbbacademynordic with your name, contact details, and reason for cancellation.
- Non-Refundable Online Products: Online products such as online education courses or video recordings are not eligible for a refund.
b. Refund Process
If applicable, refunds will be processed to the original payment method used during registration. Please allow a reasonable time for the refund to appear in your account.
2. Return of Physical Products
If you have purchased physical products from us and wish to return them, the following conditions apply:
- Return Condition: The products to be returned or exchanged must be in their original packaging and in good condition.
- Contact for Return Instructions: Before returning products, please get in touch with us at info@ifbbacademynordic for specific return instructions.
- Refund Process: Upon receiving the returned products and verifying their condition, we will process the refund to your original payment method.
3. Exceptions and Limitations
Certain products and services may be subject to additional terms and conditions or exceptions to this policy. Any such exceptions will be clearly stated in the product or service description.
4. Changes to this Policy
We reserve the right to modify this Cancellation and Return Policy at any time. Any changes will be posted on this page with an updated revision date.
5. Contact Us
For any questions or concerns related to this policy or to initiate a cancellation or return, please get in touch with us at info@ifbbacademynordic or use the contact information provided on our Contact Us page.
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IFBB Nordic Academy · Updated 21 July 2026
Sales, Cancellation and Refund Terms
2. Prices, taxes and payment
Price and payment terms are shown at checkout. Consumer prices include applicable VAT unless stated otherwise. Financing or payment-provider terms also apply where used.
3. Digital delivery
Access is delivered to the user account or by email at the stated time. The customer must provide a working email address and a compatible device and internet connection.
4. Consumer withdrawal right
Consumers generally have a 14-day withdrawal right in distance sales. For digital content, that right may end when supply begins after the consumer's prior express consent and acknowledgement that the right will be lost. The checkout consent and start of delivery determine the outcome.
5. Cancellations and refunds
Where a withdrawal right remains, send an unambiguous email request within the period. Approved refunds are returned to the original payment method within the legal timeframe. Defective or undelivered content is repaired or refunded as required by law.
6. Course changes
Reasonable content, schedule, instructor or platform changes may be made to maintain quality. Material changes are communicated and handled according to law or the specific agreement.
7. Business customers and disputes
Consumer withdrawal rights do not apply to business purchases, which follow order-specific terms. We first seek to resolve disputes through support; consumers may use consumer advice and the Finnish Consumer Disputes Board.